Terms and conditions

Article 1 – Definitions

The following definitions apply to these Terms and Conditions:

Company / We / Us:
Rosewood & Co – Boston

Customer / You:
Any individual who places an order through our website for personal, non-commercial use.

Day:
A calendar day.

Order:
A request placed by the customer to purchase products via our website.

Product:
Any physical item offered for sale by Rosewood & Co – Boston.

Distance Contract:
A contract concluded electronically via our website without physical contact between the parties.

Terms and Conditions:
These Terms & Conditions of Rosewood & Co – Boston.

Article 2 – Company Information

Business trade name: Rosewood & Co – Boston
Customer Service Email: info@rosewoodco-boston.com                                      Company name: Stylus US LLC                                                                                                  Company adress: 8, The Green, Suite A
Dover, Delaware 19901
United States of America                                                                                                              ITIN: 903-61-0943

 

Article 3 – Applicability

These Terms and Conditions apply to all offers, orders, and agreements between Rosewood & Co – Boston and the customer.

By placing an order, the customer confirms acceptance of these Terms & Conditions.

If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain fully effective. Any invalid provision will be replaced by a provision that most closely reflects the original intent.

Article 4 – The Offer

All product descriptions, images, specifications, and prices on our website are provided as accurately as possible.

However:

  • Images are for illustrative purposes only

  • Color variations may occur due to screen settings

  • Minor errors or inaccuracies do not bind Rosewood & Co – Boston

We reserve the right to modify or discontinue any offer without prior notice.

Article 5 – The Agreement

A contract is formed once:

  • The customer places an order, and

  • Payment is successfully completed

We reserve the right to refuse or cancel an order if:

  • Payment cannot be verified

  • Incorrect information is provided

  • Fraud or abuse is suspected

Order confirmation will be sent electronically via email.

Article 6 – Prices & Payments

All prices are listed in USD ($).

Prices do not include:

  • Customs duties

  • Import taxes

  • Handling or clearance fees

These charges are the responsibility of the customer and may be collected by the courier or customs authority.

We are not responsible for pricing errors. If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

Article 7 – Shipping & Delivery

Orders are shipped to the address provided by the customer at checkout.

Estimated delivery times are indicative, not guaranteed.

We are not liable for delays caused by:

  • Customs clearance

  • Courier delays

  • Incorrect address details

  • Force majeure events

Risk of loss transfers to the customer upon delivery.

Article 8 – Returns & Right to Cancel

Customers may request a return within 30 days of delivery, subject to our Return & Refund Policy.

Key points:

  • Returns are not free

  • Return shipping costs are the responsibility of the customer

  • All returns must be approved before shipment

  • Items must be unused, unworn, and in original packaging

Certain items (including hygiene products and custom-made items) are non-returnable.

Full details are outlined in our Return & Refund Policy.

Article 9 – Refunds

Approved refunds will be issued to the original payment method within 5 business days after inspection.

Refunds will not be issued if:

  • Return conditions are not met

  • Items are damaged due to misuse

  • The return arrives at an incorrect address

Article 10 – Exchanges

Customers may request one exchange within 30 days of delivery.

  • Exchange shipping costs apply

  • Replacement items are shipped after approval

  • Availability is not guaranteed

Article 11 – Damaged, Incorrect, or Missing Items

If an item is damaged, incorrect, or missing:

  • Contact us at info@rosewoodco-boston.com

  • Provide photos/videos and order number

  • Claims must be reported within 7 days of delivery

We offer replacement only for such cases. Refunds are not available.

Article 12 – Warranty & Product Use

Products are provided “as is” and intended for personal use only.

Warranty does not apply if:

  • Products are misused or altered

  • Normal wear and tear occurs

  • Damage results from improper handling

We are not responsible for suitability for a specific purpose unless explicitly stated.

Article 13 – Liability

Rosewood & Co – Boston is not liable for:

  • Indirect or consequential damages

  • Delays beyond our control

  • Loss caused by incorrect customer information

Our liability shall never exceed the value of the order.

Article 14 – Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Customs delays

  • Carrier disruptions

  • Government actions

Article 15 – Governing Law

These Terms & Conditions are governed by the laws of the United States.

Any disputes shall be resolved in accordance with applicable US law.

Article 16 – Contact Information

For questions regarding these Terms & Conditions, please contact:

📧 info@rosewoodco-boston.com