Return policy

Return & Refund Policy – Rosewood & Co – Boston

IMPORTANT NOTICE:
We do not offer free returns. Return shipping costs apply.
All returns must be sent to our central warehouse in China at the customer’s expense, unless the return is due to our error.

Return Eligibility

If you are not satisfied with your purchase, you may return your item within 30 days of the delivery date for a refund or exchange.

To initiate a return, please contact us at:
📧 info@rosewoodco-boston.com

Please note:

  • Customers are responsible for all return shipping costs unless the item is damaged or incorrect due to our error.

  • Return shipping fees vary depending on the courier and package weight.

Return Conditions

Returned items must meet all of the following conditions:

  • Items must be unused, unworn, unwashed, and unaltered

  • All original tags must be attached

  • Items must be returned in the original packaging

  • Returns must use the same shipping service as the original delivery

  • Returns must be sent to the return address provided after approval

  • Custom-made or personalized items are non-returnable

  • Hygiene products, including underwear and lingerie, cannot be returned for health and safety reasons

Return Package Guidelines

  • Clearly mark the package as a return on the shipping form

  • Declare the total value of the returned items

  • Each return package may contain:

    • A maximum of 3 items, or

    • 2 bulky items (e.g., coats or shoes)

This helps prevent damage during transit.

How to Return Your Order

To complete your return, email info@rosewoodco-boston.com with the following:

  • Order number

  • Reason for return

  • Tracking number

  • Clear photos of the item(s), showing:

    • Unworn and unwashed condition

    • Tags attached

    • Original packaging

⚠️ Returns sent without approval or without following these steps will not be eligible for a refund.

Return Inspection & Approval

Once your return is received and inspected, you will receive an email confirming:

  • Receipt of the return

  • Approval or rejection of your refund

Refunds (If Approved)

Approved refunds will be issued to the original payment method within 5 business days after inspection.

Refunds (If Rejected)

If your return does not meet our conditions, the item will be shipped back to the original delivery address at no additional cost.

Returns will be rejected in the following cases:

  • Missing parts or damaged packaging

  • Damage due to misuse, improper handling, or wear

  • Hygiene items returned

  • Return initiated or received after 30 days

Refunds cannot be issued for packages sent to an incorrect return address.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank for processing delays

If the issue persists, contact us at info@rosewoodco-boston.com.

Customs & Duties

We are not responsible for customs fees related to returned items.
If a return is delayed, lost, or held by customs, a refund cannot be issued.

Exchange Policy

  • One exchange is allowed within 30 days of delivery

  • Customers are responsible for exchange shipping costs

  • The original item may be kept while the replacement is shipped

  • Shipping fees depend on courier, weight, and number of parcels

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Email info@rosewoodco-boston.com

  2. Include photos/videos and your order number

Claims must be reported within 7 days of delivery.
We offer replacement only—no refunds for damaged or incorrect items.

Missing Items

If an item is missing from your order, we will reship the missing item free of charge.
Refunds are not available for missing items.

Undeliverable Packages / Refused Delivery

In the following cases, a $15 USD fee per parcel will be deducted:

  • Incorrect address provided

  • Package not collected from pickup point

  • Delivery refused

For multi-parcel orders, fees are calculated based on shipment size and weight.

Incorrect Address Provided by Customer

If you enter an incorrect shipping address:

  • We are not liable once the package is dispatched

  • No refunds will be issued

  • Returned packages can only be reshipped at the customer’s expense

Return Shipping Costs

Customers are responsible for actual return shipping costs.

Typical return costs:

  • $25–$40 USD per parcel

  • Additional customs fees may apply ($15–$25 USD)

Costs vary based on courier and package weight.