Shipping Policy
Shipping Policy
Rosewood & Co – Boston
This policy is intended to provide you with a clear understanding of our shipping procedures. Please read it carefully after placing an order.
Shipping, Processing & Order Deadlines
Order Cut-Off Time:
Orders placed before 5:00 PM Eastern Standard Time (EST) will begin processing the same business day.
Order Processing Time:
1–2 business days (Monday–Friday)
Estimated Shipping Time:
7–10 business days (Monday–Friday)
Shipping Origin:
All orders are shipped directly from our supplier in China to the customer.
Shipping Costs & Methods
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Shipping Cost: Free shipping within the United States
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Shipping Method: Orders are shipped via international courier partners and local US carriers
Carrier selection depends on destination and logistics availability.
Order Cancellation
We operate using a fully automated order fulfillment system. Orders are processed immediately after placement.
Once an order has been placed:
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It cannot be changed
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It cannot be canceled
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It cannot be refunded before delivery
If you no longer wish to keep your order after delivery, you may request a return in accordance with our Return & Refund Policy.
Order Tracking
Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
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Please ensure your email address is correct
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Creating an account is optional but helps with tracking
Disclaimer:
We are not responsible for delays or issues with tracking information caused by an incorrect or invalid email address provided during checkout.
Change of Address or Phone Number
If you need to update your shipping details:
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Contact us as soon as possible at info@rosewoodco-boston.com
Once an order has been placed and processed:
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Address and phone number changes are not possible
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You may request a return after delivery and place a new order
Order Cannot Be Tracked
If tracking information is unavailable or not updating:
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Allow 1–4 business days for tracking to appear
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Contact the courier directly for tracking-related issues
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In rare cases, tracking may not update, but the order will still be delivered
If needed, contact us for an estimated delivery timeframe.
Shipping Area
We currently offer free shipping within the United States only.